The Echelon Empire: Terms of Service
Welcome to The Echelon Empire!
These Terms of Service govern your use of our online store at www.shopechelonempire1.com. By placing an order with us, you agree to these terms. Please read them carefully.
All Sales Are Final
Please be advised that all sales are final. We do not offer refunds, exchanges, or
returns on any products purchased from The Echelon Empire. We encourage you to
review your order carefully before completing your purchase.
Damaged Items Policy
We take great care in packaging your items, but in the rare event that your product
arrives damaged during transit, please follow these steps:
1. Immediate Action Required: You must take clear pictures of the damaged
item(s) and any damaged packaging within 24 hours of receiving your order.
2. Email Notification: Send an email with the pictures attached and a detailed
description of the damage to Echelonempire2025@gmail.com within the same 24-
hour window. Please include your order number in the subject line.
3. Store Credit Only: If your claim for damage is approved, you will receive a store
credit for the value of the damaged item(s). No monetary refunds will be issued.
4. No Shipping Responsibility: The Echelon Empire is not responsible for any shipping costs associated with returning damaged items or receiving
replacement items (if applicable).
Shipping
The Echelon Empire is not responsible for any lost, stolen, or damaged packages once they have been shipped from our facility. We recommend selecting shipping options with tracking and insurance for your peace of mind.
Product Descriptions
We strive to be as accurate as possible in our product descriptions. However, we do not warrant that product descriptions or other content on the Site are always accurate, complete, reliable, current, or error-free.
Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
Contact Information
Questions about the Terms of Service should be sent to us at
Echelonempire2025@gmail.com.